Frequently Asked Questions

How long does custom WordPress development typically take?

The timeline for custom WordPress development varies significantly based on project complexity and scope. Simple custom themes typically require 4-6 weeks from concept to launch, whilst more complex applications involving database integrations, user portals, or extensive custom functionality may take 12-16 weeks or longer. We always provide detailed project timelines during our initial consultation phase, breaking down each development milestone to give you clear expectations. Factors affecting timeline include the number of custom post types, complexity of user interactions, third-party integrations required, and the extent of custom design elements. We also factor in time for thorough testing, client feedback cycles, and any necessary revisions. Our agile development approach allows us to adapt timelines as project requirements evolve, ensuring we deliver a solution that truly meets your needs rather than rushing to meet arbitrary deadlines.

What’s included in your custom development service?

Our custom development service encompasses the complete project lifecycle from initial consultation through to post-launch support. This includes detailed requirements analysis, technical architecture planning, custom code development, comprehensive testing, and deployment to your hosting environment. We provide full documentation for any custom functionality, including user guides and technical documentation for future developers. The service also includes performance optimisation, security implementation, and SEO-friendly code structure. We ensure your custom solution is fully responsive across all devices and browsers, with accessibility features built in where required. Post-launch, we offer training sessions to help your team understand and manage the custom features we’ve developed. Additionally, we provide a warranty period during which we’ll address any bugs or issues that arise from our development work. Ongoing maintenance and support packages are available separately to ensure your custom solution continues performing optimally as WordPress and web technologies evolve.

Can you integrate with existing systems and databases?

Absolutely, we specialise in creating seamless integrations between WordPress and existing business systems. Our development team has extensive experience working with various databases including MySQL, PostgreSQL, and cloud-based solutions. We can integrate with CRM systems, inventory management platforms, accounting software, and virtually any system that provides an API or database access. Common integrations include Salesforce, HubSpot, Sage accounting systems, and bespoke internal databases. We ensure data synchronisation works reliably in both directions where required, maintaining data integrity throughout the integration process. Security is paramount in these integrations – we implement proper authentication protocols, data encryption, and access controls to protect sensitive business information. We also build robust error handling and logging systems to monitor integration performance and quickly identify any issues. Whether you need real-time data synchronisation or scheduled batch updates, we design integration solutions that match your business processes and technical requirements whilst maintaining optimal website performance.

Do you provide ongoing support after development completion?

Yes, we offer comprehensive ongoing support packages to ensure your custom WordPress solution continues performing optimally long after launch. Our support services include regular updates to custom code as WordPress core updates are released, security monitoring and patches, performance optimisation, and bug fixes. We understand that business requirements evolve, so our support packages also include development hours for enhancements and new feature additions. Our support team provides both reactive assistance for urgent issues and proactive maintenance to prevent problems before they occur. This includes regular health checks, security audits, and performance reviews. We offer different support tiers to match your needs and budget, from basic maintenance to comprehensive managed services. All support requests are handled through our ticketing system with guaranteed response times based on issue priority. We also provide detailed monthly reports showing website performance metrics, security status, and any maintenance activities performed. Emergency support is available 24/7 for critical issues that could impact your business operations, ensuring your custom WordPress solution remains reliable and secure.